At Preceptor.us, we are committed to providing reliable preceptor placement support. Our refund policy is designed to clearly explain your options if your circumstances change or if we are unable to fulfill our services.
1. 100% School Approval Guarantee
We provide a 100% school approval guarantee for the preceptor placement service, subject to the requirements agreed upon at the time of placement.
100% School Approval Guarantee
If the school does not approve the preceptor we provide, Preceptor.us will work to replace the preceptor at no additional placement fee, subject to the applicable program and placement requirements.
2. Cancellation Before Work Begins
If you decide to cancel your service before our team has started working on your placement, you may request a refund.
Refund requests must be submitted within 7 calendar days of your payment.
3. Cancellation After Work Begins
Once our team has started working on your placement, including searching, contacting, coordinating, or securing a preceptor, the service is considered active.
If you find another preceptor independently or decide to withdraw after work has started, you may request a refund subject to a 30% deduction from the amount paid.
The remaining 70% will be eligible for refund according to this policy.
4. Failure to Provide the Agreed Service
If Preceptor.us fails to fulfill the services specifically agreed upon with the client, the client may be eligible for a refund of up to 80% of the amount paid.
Each situation will be reviewed based on the services purchased and the circumstances involved.
5. Preceptor and School Changes
Preceptor availability, school requirements, clinical-site requirements, and approval procedures may change during the placement process.
Where applicable, we will work with the client to identify a replacement preceptor in accordance with our placement guarantee.
6. Refund Request Process
To request a refund, please contact your dedicated account manager or our official support team.
Your request should include:
- Full name
- Order or payment information
- Reason for the refund request
- Any relevant placement information
Refund requests must be submitted within the applicable 7-day cancellation period when that requirement applies.
7. Refund Processing Time
Once a refund has been approved, Preceptor.us will initiate the refund within 7–10 business days.
The time required for the funds to appear in your account may also depend on your bank, card issuer, or payment provider.
8. Disputes and Service Concerns
If you have a concern regarding your preceptor, placement, or service, please contact your dedicated account manager before initiating a payment dispute or chargeback.
We will review the concern and attempt to resolve it according to this Refund Policy and the terms of your service.
A dispute or chargeback does not automatically qualify for a refund.
10. Questions About Your Refund
If you are unsure whether your situation qualifies for a refund, please contact our support team before taking further action.
Preceptor.us is committed to handling refund requests fairly, transparently, and in accordance with the terms of your service.
Have Questions About Refunds?
Contact your dedicated account manager or our support team.
Email contact@preceptor.us →